I googled Lifetime Warranties as I began this blog. There are a number of companies who provide lifetime warranties for their products, some of the more famous being Tupperware and Tilley. As it turns out, lifetime generally means the lifetime of the product, not the human being’s lifetime who bought the product. Shucks! I’m not sure how long a bathroom tap is supposed to live, or a bath tub tap & shower assembly or a kitchen spray faucet but clearly 7 and 14 years old is not too long! Here’s my story …
My recent move has left me challenged for hot water in both kitchen and bathroom. Three visits from various plumbers and heating technicians have produced hot water to the sources – but the taps and shower head were failing to deliver it properly. Result: scalding or freezing in the shower, and low flow of cold water only in the kitchen.
Frustrated and not wanting to spend more money on the problem – I turned to the huge folder I keep of product information and warranties. I found the warranties & parts lists for the taps and shower assembly and the manufacturer’s customer service phone number easily. Or you can take a picture of your fixture with your cell phone and match it to ones online. Google Images also has countless photos of practically everything and I found my bathroom taps and their name easily. (My son showed me these things – cool!)
A couple of quick toll free calls to the Price Pfister Customer Service representatives have resulted in shipments of brand new replacement parts for 3 various taps in the house. The parts that were sent are of higher quality than the original parts and consequently I now have plenty of hot water in the kitchen and a sprayer that is free from mineral deposits. Yay! The bathroom shower assembly is also producing plenty of nice, hot water (but NOT scalding).
Last night UPS delivered (for free) the last pieces I need to fix a leaking bathroom faucet. We’ve even managed to replace these parts ourselves, without the need for a plumber. Pfice Pfister, I’m impressed! Thank you for standing by your Lifetime Warranty. In an age when so many things are disposable, thank you for allowing me to repair my fixtures, rather than replace them.
Everything is working as good as new! I’ve now moved on to the dishwasher although after fourteen years of service to a family of four I’m not expecting too much! And the stove is a Viking original from Eaton’s … Stay tuned!